last update: 28th May 2025
Bike Services UK terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Click here for our Privacy Policy
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Payments
1.16 All web orders are payable immediately by card unless a credit account has been applied to your online account.
1.17 Credit accounts are offered at our sole discretion.
1.18 We reserve the right to remove a credit account facility at any time.
1.19 Unless otherwise agreed by us in writing, credit accounts are offered on 7 day from date of invoice terms.
1.20 Payment must be made within 7 days of issue.
1.21 Failure to pay any invoice on time risks your online account being suspended.
Bicycle Delivery
Service
1.22 Our bicycle delivery service may be offered in conjunction with other 3rd party delivery companies. Other drivers and companies may be employed to provide a service on an ad-hoc basis. As such you agree to be bound by their Terms and Conditions of carriage in addition to ours.
1.23 Our communication relies on correct contact details for both the collection and delivery element of the service. If you don’t have these, it is up to you to manage the communication yourself using the information we send you.
1.24 Customers must be available Monday – Friday between 8am and 6pm on planned collection/delivery days. We don’t collect or deliver at weekends. Both parties will receive an ETA and tracking on the day. We can accomodate specific times where possible however this must be agreed by us before placing your order.
1.25 Bikes collected must be of the type ordered and within the weight and dimensions specified at the time of order. Failure to do this may result in a refused collection and/or additional charges.
Electric Bikes
1.26 Batteries must be undamaged and in good condition. We reserve the right to refuse collection of any electric bike that has a damaged battery or our drivers feel there may be a risk of fire. In such cases, the order will be cancelled and a charge for failed collection made.
1.27 Failed collection or deliveries that are not our fault will be charged at the full rate unless otherwise agreed by us.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.