As a new bike courier service delivering bikes unboxed, we are turning the logistics game on its head. For some, it’s counter intuitive to remove a box, it’s protection, from a bike. As a result we get asked lots of questions so here are some frequently asked questions about our service.
Frequently asked questions
I'm not a business, can I use your service?
Yes, you can. Register for an account, add your delivery, checkout, pay, done. We’ll do the rest.
Does the sender have to book the delivery?
No, as long as both parties agree privately, it doesn’t matter who books the collection and delivery as long as the details are correct and it’s paid for by someone.
How do I order?
You can order using our secure online shop. Our support page explains how to register for an account and use the service in detail. However, you will need to register for an account and log in to be able to complete an order.
What happens after I complete my order?
- You’ll receive an email indicating that we have received your order and we are currently planning your collection / delivery.
- Your customer will receive an email within 3 working days with a planned delivery date. If it’s no good, one of our friendly team will be in touch to arrange another date.
- You and your customer will be sent separate tracking links which will go LIVE on delivery day.
- Additionally, our driver will call your customer on delivery day.
Where do you deliver?
Please see our where we deliver page.
Are bikes built and ready to ride?
Yes, all except for the pedals. Customers can ask their driver if they would like assistance fitting these. Drivers can also make minor adjustments if requested.
Do bikes need to be boxed?
Only if you select this option when booking your collection & delivery.
Can you deliver boxed bikes?
Yes where applicable. Simply select the Boxed Bike option on the bike page.
Boxed Bike prices are cheaper then Ready to Ride.
What size bike boxes are permitted?
The maximum box dimensions are specified on each bike page. If in doubt we can supply boxes or contact us.
What weight bikes am I allowed?
The maximum bike weights are specified on each bike page.
Do I need to remove and/or discharge my battery?
In short no. We just ask customers to be sensible and not ask us to ship electric bikes with damaged batteries. If we see they are damaged externally we may refuse collection.
How long do deliveries take?
We are NOT a next day delivery service. We focus on a quality, issue-free service rather than speed.
Depending on your delivery location it will normally take between 3 – 7 days from collection.
More info is available on each bike page.
Do you deliver next day?
Sorry no, we are not a next-day delivery service. We focus on quality, not speed.
Do you provide tracking?
Yes we do. We provide END-to-END live tracking for each collection and delivery. The link will go live on delivery day.
Do you contact our customer?
Yes, we contact all customers to book their delivery day and the driver will contact them on the day too.
Does the price include collection and delivery?
Yes prices are per bike and include collection from you and delivery to your customer
Do you offer discounts for volume deliveries or guaranteed quantities?
Yes, we offer tiered boxed bike only discounts on 2+ and 5+ bikes delivered to the same address per order (where applicable). The discount will be reflected at checkout based on the quantity selected on the bike page.
For guaranteed quantities and bulk deliveries of bikes, please contact us for a quote to discuss.
Can I ship a single bike?
Yes of course, there is no minimum quantity
Can I ship multiple bikes from a single location?
Yes of course, in fact, you can ship multiple bikes from single or multiple locations on the same order if you wish.
Can I pay on account?
Yes, it’s possible. We may offer this option to customers that have built up a trading relationship with us. Please contact us to discuss.
Can you collect & repair warranty bikes?
Yes, we can collect bikes, repair them and return them built and Ready to Ride for your customer.
Do you offer Bike Build services?
Yes, we currently build bikes for some major UK brands. Please contact us for a quote to discuss.
Do you offer Corporate service work or Service Plans?
Yes, please contact us for a quote to discuss.
Do you offer secure storage?
Yes, we currently work with a number of major brands providing secure storage and fulfilment services for them. Please contact us to discuss
Do you offer fulfilment services?
Yes, we can offer customers a bespoke fulfilment service. Please contact us to discuss.
Is my bike insured?
We’ll cover any costs due to damage of bikes in transit with us. For boxed bikes, customers are responsible for their own packing. We will not be liable for damage caused by poorly boxed bikes. If you are unsure, ship the bike unboxed (Ready to Ride)
If you have any questions not answered in this list then please contact us.
Ready to book your bike collection and delivery?
Electric Bike Delivery up to 25kg
from £82.50 Book Now This product has multiple variants. The options may be chosen on the product page
Non-Electric Bike Delivery up to 20kg
from £65.83 Book Now This product has multiple variants. The options may be chosen on the product page
